IT support
Friendly, knowledgeable help for your people — fully outsourced, or alongside your own in-house IT team.
Independent IT for UK businesses
IT support from people who look after people.
Allware is a friendly, highly skilled IT team for small and medium-sized businesses, from the help desk to servers, networks, the cloud and practical AI. We never upsell, and we’ll help you cut your IT costs rather than spend more on things you don’t need.
- No upselling, ever
- Customers with us for 20+ years
- Rated 5.0 on Google
Our promise
We’ll never sell you something you don’t need.
No upselling, and no charging for things you don’t need. We’d rather help you cut your IT costs than talk you into shiny new kit — it’s why some of our customers have been with us for over 20 years.
Ask us for an honest look at your ITNo upselling. Ever.
We recommend what your business actually needs, and we’ll tell you honestly when what you have is fine as it is.
Help to cut your costs
We look for savings, like licences nobody uses, subscriptions that overlap and equipment with plenty of life left in it.
Looked after, technically and financially
We take care of your IT budget as carefully as your systems. That’s how relationships last for decades.
- 2001Looking after businesses since
- 2005Running our own hosting since
- Local to globalFrom two-person firms to businesses across the globe
- 20+ yearsHow long some customers have been with us
What happens when you call
You speak to an engineer. Not a queue.
Wherever possible, the person who answers your call is the person who solves your problem. It’s how we’ve worked since 2001.
You get in touch
Call or email when something isn’t right — big or small.
An engineer answers
One of our own trained engineers, not a call-logger reading a script.
They solve it
More often than not, the first person you speak to fixes the problem.
We stop it coming back
Proactive maintenance deals with causes, so issues are solved before they affect you.
Why businesses choose Allware
Skilled enough for the server room. Human enough for the help desk.
Good IT support is about more than fixing things. It’s about understanding how your business works, explaining things clearly and being there when your people need a hand.
-
01Plain English, always
No jargon. We explain what’s going on, what your options are and what they cost, and treat your team with patience.
-
02Genuinely independent
We aren’t tied to one vendor. Microsoft, Fortinet and others are tools we know well; what we recommend depends on what suits your business.
-
03Small-team service, big-team depth
Our core engineers are backed by a broader team, including telecoms specialists — so you get personal service with real depth behind it.
-
04Our own platform
We’ve run our own hosting since 2005, and today provide web hosting, colocation, hosted servers, disaster-recovery environments and phone systems.
What we do
From everyday support to what’s next.
Whether your team needs help today or you’re planning the systems you’ll rely on tomorrow, it’s the same team, start to finish.
-
-
Networks, servers & security
Reliable connectivity, firewalls and servers, designed, documented and looked after by engineers who handle complex infrastructure every day.
-
Cloud & Microsoft 365
Independent advice across cloud, software and hardware providers, then a smooth move and ongoing support.
-
Practical AI
Start with a real business problem, then put AI to work where it genuinely saves time — safely and with your data in mind.
-
Hosting, colocation & recovery
Web hosting, colocation, hosted servers and disaster-recovery environments on Allware’s own platform.
-
Hosted phone systems
Business phones that work on desks, laptops and mobiles, from a team that also looks after the rest of your IT.
The Allware platform
Hosting that’s ours, run by people you can call.
Alongside supporting your own systems, Allware runs a platform of its own. When something you rely on is hosted with us, you deal with the same team that looks after the rest of your IT.
Explore hosting & recovery- Web hostingWeb hosting is one of our largest services, for businesses that want their website looked after properly.
- ColocationHouse your own equipment in Allware’s colocation.
- Hosted servers & virtual environmentsServers that live on our platform rather than in your office.
- Disaster recoveryVirtual environments that help your business keep going if your own systems are out of action.
- Hosted phone systemsBusiness phones that work wherever your team does.
Practical AI
AI that earns its place in your business.
We start with a real problem — the admin that eats your week, the information that’s hard to find — and only then look at whether AI can help.
We’re very good at turning AI from a buzzword into something useful: choosing the right tools, setting them up securely, training your team and supporting it afterwards.
How we approach AIWhere businesses often start
- Drafting and summarising emails, documents and meeting notes
- Finding answers in your own policies, files and knowledge
- Taking repetitive admin off people’s plates
- Making sure data stays where it should, with the right access controls
Every business is different. We’ll help you find the use cases that matter to yours.
How we work
A straightforward way to better IT.
No hard sell and no jargon — just a clear path from your first conversation to IT you don’t have to worry about.
Talk
A friendly conversation about your business, your people and what isn’t working.
Understand
We look at your current setup properly before recommending anything.
Recommend & set up
Clear options in plain English, then the work done carefully and documented.
Look after
Ongoing support from a team that knows your systems and your people.
What our customers say
Long relationships, built on being there.
1st class IT support from experts — and I run an IT company!
We have been using Allware for the past 10 years and didn’t look once for other suppliers because of the superb support service they provide.
We started with Allware support in 2014 and never looked back or at other options since. The whole team went above and beyond from day one to get to know us and our little quirky ways of working.
Allware have been providing support and IT services for Sports Marketing Surveys for over a decade now. They are professional and responsive…
They are well informed on the latest technologies that are relevant to our business, and are pro-active in suggesting changes and upgrades that would make our systems more secure and efficient.
The entire staff at Allware are knowledgeable, courteous and, most important, available.
Good questions
Questions we’re often asked
Can’t see your question? Ask us directly — we’re happy to talk it through.
What kind of businesses do you work with?
We work with small and medium-sized businesses, tailoring support to the people, setup and needs of each organisation.
Where are you based, and where do you work?
Our office is in Newdigate, near Dorking in Surrey, and we support businesses across the UK. Most support is handled remotely, so location is rarely a barrier. Closer to home, we look after businesses in and around Dorking, Horsham, Crawley and Reigate. See the areas we cover.
Are you tied to Microsoft or another vendor?
No. We’re independent and work across cloud, software and hardware providers. Microsoft and Fortinet are examples of technologies we support; our recommendations depend on what suits your business.
We have our own IT person or team. Can you still help?
Yes. Many of our clients have first-line IT people on site, and we look after the bigger infrastructure — servers, networks, security and cloud. How co-managed IT works.
Can you take over from our current IT provider?
Yes. We’ll take time to understand your current setup and agree a sensible plan for the move, so your team isn’t left without support. Read how switching works.
How much does IT support cost?
It depends on your team, your systems and the kind of support you want. We’ll talk through what you need first, then explain the options and what they cost. We never charge for things you don’t need, and we’ll point out where you could save.
Let’s talk about your IT.
Tell us what’s working, what isn’t and where you’d like to be. You’ll speak to someone who knows IT and wants to understand your business.