An engineer, first time
Our help desk is run by our own engineers. The person who answers your call is the person who solves your problem.
IT support for small & medium businesses
IT support your team will actually be glad to call.
Managed IT support for small and medium-sized businesses: friendly, highly skilled help for your people, and the proactive care behind the scenes that stops the same problems coming back.
What we look after
Day-to-day IT, handled properly.
We support the people and the technology together, because one rarely goes wrong without affecting the other.
-
-
Devices & accounts
Laptops, desktops, printers, Microsoft 365 accounts, new starters and leavers — set up properly and kept tidy.
-
Proactive care
Monitoring, updates and patching, so small issues are dealt with before they turn into downtime.
-
Secure remote support
Most problems are fixed remotely using our own self-hosted remote-support platform, so sessions don’t pass through third-party services.
-
Servers & networks
Installation and support for servers and networks, on site or remotely, from the same team.
-
Reviews & planning
Regular account reviews, in person or online, to look at what’s working and plan what comes next.
Support that fits
An arrangement shaped around your business.
No two businesses need exactly the same thing, so we offer a range of ways to work together.
- Pay as you goExpert help when you need it — useful for smaller organisations.
- Monthly or annual contractOngoing, proactive support for your people and systems.
- Your outsourced IT departmentWe become your IT team, from the help desk to the server room — for businesses of every size, including some that operate globally.
- Alongside your in-house IT teamYour people handle first-line support; we take care of the bigger infrastructure.
When you can reach us
Our help desk is staffed from 8:30am to 5:30pm, with 24/7 cover available if your business needs it.
Thinking of switching provider?
Changing IT provider can feel risky. We’ll take time to understand what you have now, document it and plan the move with you, so your team isn’t left in the gap.
How switching worksCo-managed IT
Already have an IT team? We’ll work alongside them.
Many of the businesses we support have their own first-line IT people on site. They look after day-to-day requests; we take care of the bigger infrastructure behind them.
How it usually splits
- Your teamFirst-line help: users, devices, accounts and everyday requests.
- AllwareServers, networks, firewalls, cloud, hosting, escalations and projects.
- TogetherA clear handover point, shared knowledge and one partner for the complex work.
Good questions
Questions we’re often asked
Can’t see your question? Ask us directly — we’re happy to talk it through.
Where do you support businesses?
Across the UK. Most support is handled remotely; talk to us about what you need at your location.
Can you work alongside our in-house IT team?
Yes, and many of our clients work this way. Their own people handle first-line support on site, and we take care of servers, networks, security, cloud and the bigger projects. How co-managed IT works.
Do you only support Microsoft?
No. Microsoft 365 and Windows are a big part of most businesses’ IT and we know them well, but we’re independent and support a wide range of software, hardware and cloud services.
How much does IT support cost?
It depends on your team, your systems and how you’d like to work with us — pay as you go, on a contract or fully outsourced. We never charge for things you don’t need, and we’ll talk through what you need, then explain the options and what they cost.
What our customers say
Long relationships, built on being there.
1st class IT support from experts — and I run an IT company!
We have been using Allware for the past 10 years and didn’t look once for other suppliers because of the superb support service they provide.
We started with Allware support in 2014 and never looked back or at other options since. The whole team went above and beyond from day one to get to know us and our little quirky ways of working.
One team, end to end
Other ways we can help
-
Networks, servers & security
Reliable connectivity, firewalls and servers, designed, documented and looked after by engineers who handle complex infrastructure every day.
-
Cloud & Microsoft 365
Independent advice across cloud, software and hardware providers, then a smooth move and ongoing support.
-
Practical AI
Start with a real business problem, then put AI to work where it genuinely saves time — safely and with your data in mind.
-
Hosting, colocation & recovery
Web hosting, colocation, hosted servers and disaster-recovery environments on Allware’s own platform.
-
Hosted phone systems
Business phones that work on desks, laptops and mobiles, from a team that also looks after the rest of your IT.
Let’s talk about your IT.
Tell us what’s working, what isn’t and where you’d like to be. You’ll speak to someone who knows IT and wants to understand your business.